How long will it take for my item to be delivered?
Depending on the level of customization, the amount of time to create and deliver your item will vary the time it takes to get to you. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that
NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.
How can I track my order?
When you order from ByHelene.net you are emailed a unique order ID. You can lookup your order any time here: https://www.ByHelene.net/track. If you don't have the order ID you can also look up your order by your email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at email@example.com
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it for you. If you notice right after you order, send an email to firstname.lastname@example.org and we can get the size changed for you.
If it's already on the way to you, then it's a bit tough because it's already been custom made for you and out of our hands.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to email@example.com and we'll get you a new one out!